Gas smell near the water heater
Ava tells the caller to get everyone out and call 911 right away.
For plumbing shops
A leak at 10 PM shouldn't cost you the job.
Homeowners with water on the floor call until someone answers. Ava answers every call, marks leaks and backups urgent with the address and a callback number, and books drains, toilets and faucets into real open times.
A Monday at a sample plumbing shop
Example shop- Running toiletBooked 11:00
- Slow kitchen drainBooked tomorrow
- Water heater replacement quoteSite visit booked
- Water under the sink, spreadingMarked urgent
Calls Ava handles
Every kind of call, handled the right way.
Active leaks, backups, no water
Ava marks the call urgent and takes the address, what's happening and a read-back callback number.
Drains, toilets, faucets
Ava books a real open time and quotes your service-call fee.
Water heaters and fixtures
Ava books an estimate visit and notes gas or electric, size and location.
An example call
How Ava handles a routine call.
What Ava did
- Checked for a backup before booking
- Offered a real open time
- Saved the address and notes for the plumber
A routine call
Example shopCaller · 9:48 AM
My kitchen sink is draining really slowly. It's gotten worse all week.
Ava
Sorry about that. Is any water backing up or overflowing right now?
Caller
No, it just drains slow.
Ava
Okay. I can have a plumber there tomorrow at 10. Does that work?
Starter price book
Ava quotes your prices. Never a guess.
Setup starts your price book with your trade's usual work. You keep, change or delete each price, and Ava quotes only what you keep, as a “starts at” price.
Price book · Plumbing
Example shopService callstarts at $99
Drain clearing (main line)starts at $249
Toilet repairstarts at $175
Faucet replacementstarts at $225
Water heater install (40–50 gal)starts at from $1,850
Starter prices for your trade. You check them; Ava quotes only what you keep.
After the call
Every call lands in one app, on your computer and your phone.
What Ava booked, what needs you, who's on which job and who still owes you. Confirm Ava's picks with one tap from the truck.
Desert Demo Electric is a sample electrical shop in the real Aestar app. Yours starts with plumbing questions and prices.
Questions
What plumbing shops ask.
How much does Aestar cost for a plumbing shop?
Plans start at $299 a month for the whole shop, with 200 answered minutes included and $0.25 per extra minute. Setup on Starter is free. Going live starts a 30-day free trial: a card is required, your first 100 answered minutes are free, and you can cancel before day 31 to avoid being charged.
What does Ava do with a leak?
She asks how fast it's spreading, marks the call urgent, and takes the address, what's happening and a read-back callback number for your team. For a gas smell she tells the caller to get out and call 911.
Can Ava book drain and water-heater work?
Yes. Routine drains, toilets and faucets go into real open times, and water-heater installs get an estimate visit.
Set Ava up for your plumbing shop.
Setup on Starter is free, and going live starts a 30-day free trial.