AESTARGas smell or a CO alarm
Ava tells the caller to hang up, get everyone outside and call 911. Nothing else comes first.
For HVAC shops
When it's 115° out, the shop that answers gets the job.
In peak season, homeowners call down the list until someone picks up. Ava answers every call, books tune-ups and diagnostics into real open times, and puts no-cooling calls at the top of your list with everything you need to call back.
A July Tuesday at a sample HVAC shopExample day
6:52 AMNo cooling, upstairs is 90°Marked urgent
8:40 AM“How often should I change my filter?”Answered
11:05 AMTune-up requestBooked Thu
2:30 PMRattling noise, still coolingBooked tomorrow
Calls Ava handles
Every kind of call, handled the right way.
No cooling or no heat
Ava checks that everyone's okay, marks the call urgent and takes the address and a read-back callback number.
Noises, short-cycling, thermostats
Ava books a diagnostic in a real open time and quotes your diagnostic fee.
Tune-ups and filters
Ava books routine visits into the days and times you set.
An example call
How Ava handles a routine call.
Caller · 2:30 PMOur AC is making a loud rattling noise. It's still cooling, though.
AvaThanks for catching it early. Since it's still cooling, I can book a diagnostic. The first opening is tomorrow at 8 AM.
CallerWhat does that cost?
AvaThe diagnostic is $89, and the tech will quote any repair before starting. Want the 8 AM visit?
What Ava did
- Checked it was still cooling before booking
- Offered a real open time from the calendar
- Quoted the diagnostic fee from the price book
- Logged the call with a summary for the tech
Starter price book
Ava quotes your prices. Never a guess.
Setup starts you with a price list for HVAC work. Keep it, change it, or replace it with your own. Ava only quotes what's on your list, as a “starts at” price your tech confirms.
| Diagnostic visit | $89 |
| Seasonal tune-up | $129 |
| Capacitor replacement | $185 |
| Contactor replacement | $210 |
| Thermostat install | $225 |
Example prices. You set yours during setup.
Questions
What HVAC shops ask.
How much does Aestar cost for a HVAC shop?
$89 a month for the whole shop, with 200 answered minutes included and $0.25 per extra minute. Setup is free. Going live starts a 30-day free trial: a card is required, your first 100 answered minutes are free, and you can cancel before day 31 to avoid being charged.
What happens with a no-cooling call?
Ava checks that everyone in the home is okay, marks the call urgent, and takes the address and a read-back callback number so your team can call right back. Routine repairs and tune-ups she books into real open times.
Can Ava quote my diagnostic fee?
Yes, from your price book, as a “starts at” price. She says the tech confirms any repair price before starting.
Set Ava up for your HVAC shop.
Setup is free, and your starter price book is ready when you sign up.