Gas smell or a CO alarm
Ava tells the caller to hang up, get everyone outside and call 911. Nothing else comes first.
For HVAC shops
When it's 115° out, the shop that answers gets the job.
In peak season, homeowners call down the list until someone picks up. Ava answers every call, books tune-ups and diagnostics into real open times, and puts no-cooling calls at the top of your list with everything you need to call back.
A July Tuesday at a sample HVAC shop
Example shop- No cooling, upstairs is 90°Marked urgent
- “How often should I change my filter?”Answered
- Tune-up requestBooked Thu
- Rattling noise, still coolingBooked tomorrow
Calls Ava handles
Every kind of call, handled the right way.
No cooling or no heat
Ava checks that everyone's okay, marks the call urgent and takes the address and a read-back callback number.
Noises, short-cycling, thermostats
Ava books a diagnostic in a real open time and quotes your diagnostic fee.
Tune-ups and filters
Ava books routine visits into the days and times you set.
An example call
How Ava handles a routine call.
What Ava did
- Checked it was still cooling before booking
- Offered a real open time from the calendar
- Quoted the diagnostic fee from the price book
- Logged the call with a summary for the Service Pro
A routine call
Example shopCaller · 2:30 PM
Our AC is making a loud rattling noise. It's still cooling, though.
Ava
Thanks for catching it early. Since it's still cooling, I can book a diagnostic. The first opening is tomorrow at 8 AM.
Caller
What does that cost?
Ava
The diagnostic is $89, and we'll quote any repair before starting. Want the 8 AM visit?
Starter price book
Ava quotes your prices. Never a guess.
Setup starts your price book with your trade's usual work. You keep, change or delete each price, and Ava quotes only what you keep, as a “starts at” price.
Price book · HVAC
Example shopDiagnostic visitstarts at $89
Seasonal tune-upstarts at $129
Capacitor replacementstarts at $185
Contactor replacementstarts at $210
Thermostat installstarts at $225
Starter prices for your trade. You check them; Ava quotes only what you keep.
After the call
Every call lands in one app, on your computer and your phone.
What Ava booked, what needs you, who's on which job and who still owes you. Confirm Ava's picks with one tap from the truck.
Desert Demo Electric is a sample electrical shop in the real Aestar app. Yours starts with HVAC questions and prices.
Questions
What HVAC shops ask.
How much does Aestar cost for an HVAC shop?
Plans start at $299 a month for the whole shop, with 200 answered minutes included and $0.25 per extra minute. Setup on Starter is free. Going live starts a 30-day free trial: a card is required, your first 100 answered minutes are free, and you can cancel before day 31 to avoid being charged.
What happens with a no-cooling call?
Ava checks that everyone in the home is okay, marks the call urgent, and takes the address and a read-back callback number so your team can call right back. Routine repairs and tune-ups she books into real open times.
Can Ava quote my diagnostic fee?
Yes, from your price book, as a “starts at” price. She says your Service Pro confirms any repair price before starting.
Set Ava up for your HVAC shop.
Setup on Starter is free, and going live starts a 30-day free trial.