Settings

Desert Demo Electric

Settings

Settings

Your hours, services, team and how Ava works. She filled most of this in; change anything here.

AvaI filled in what I found about your shop. Anything I still need from you is marked.

Needs you here2

Listing

Street address is missing. Add your street address in Settings.

Listing

Website is missing. Add your website in Settings, or publish your Aestar page.

Your business

From your setup

You're in , doing work across .

On calls I say it .

Hours & service area

From your setup

Open .

After hours I .

I take jobs in .

Fine print

From your setup

Estimates and invoices .

On any call about gas, smoke, sparks, fire or someone hurt, my first words are “Please hang up and call 911 right now.”

Emails .

Booking

From your setup

I , and you book the visit.

A visit holds on the calendar, with between jobs.

I can book .

I always ask for . are optional.

Money

From your setup

Sales tax .

Card payments carry .

Payroll runs .

On calls I .

Google CalendarNot connected
Stripe ConnectNot connected
Team on file2
Phone lines1
Ava
Ava answers your calls. Her name is saved here.
7 days
Your hours. Closed days stay closed.
Not connected
Google Calendar isn't connected yet. Apple and Outlook can be read from a link or a file.
Not connected
Stripe Connect · no charge from Settings.
Open Money
2 on the team
Team members on file. Invites are saved, not sent.
Open Team
1 line
Numbers aren't bought here. Forward your line through your phone company.
Open Phones
JobToday · 9:00–10:30 AM

Assigned Pat · Troubleshoot 9:00 AM

Pat has this stop. Confirm, or pick someone else for it.
Edit
Quote

Panel upgrade (200A) quote ready $3,650

Waiting on the customer. Open it to follow up or change the amount.
Open breakdown

Saving notification choices here doesn't send anything.

Appearance

Light is the default: navy sidebar, white page, navy Ava panel. Dark stays one tap away. Saved for this shop and owner on this device.

Google Business Profile

Listing details, hours, and review asks stay here until Google is connected.

Listing details and review drafts stay here until Google is connected.

DoneCategories
Name the trades Maps should list
DoneHours
Match shop hours on this listing
NextStreet address
Add your street address in Settings
NextWebsite
Add your website in Settings, or publish your Aestar page
DoneBooking link
Point Google Maps to your website
NextJob photos
Photos from completed jobs — not uploaded to Google
NextReview asks
Request after a paid job.

Photos from jobs: none yet — photos from completed jobs will show here. Review drafts stay on Reviews. Posts stay queued on Social pages.

Business

For example “Aystar AI” for Aestar AI. Transcripts and summaries still show your real name.

No website? Aestar builds one from your shop's details. Shop website

Tax is sales tax for shop invoices.

Services

What you do and what you charge. Ava quotes from this list, the same one as your price book.

Team

Invitations

Invites are saved here. They aren't emailed yet.

Calendar

Google Calendar is not connected.

Sign in to connect Google Calendar. The sample shop can't connect one.

Your other calendars

Apple, Outlook, or any app that exports a calendar. Ava reads this calendar so she doesn't book over it. She never adds anything to it.

Sign in to add a calendar. The sample shop can't have one.

Hours

Toggle a day open, then set open and close. Apply weekdays copies Monday onto Tuesday–Friday.

Agent

Name and six voice cards. Customers hear this name — change it so other shops do not share Ava. Voice gender is the card you pick. Use my voice is optional. The Ask AI button keeps its name.

No sample plays here. Hear the voice you pick on a test call once Ava is on your line.

0.7× to 1.2×. Previews don't change Ava on your line.

Use my voice

Optional. Record about 30 seconds of your own voice. Ava keeps answering in the voice you picked above until answering in yours is switched on.

Not saved. The six voice cards stay the fallback.

Saved here. This doesn't get you a new number.

Call policy

Greeting, booking, after-hours, transfer, and languages.

Capabilities

These are saved choices. “Send invoices” and “Send estimates” don't send anything yet.

What Ava knows

3 active FAQs. Ava can answer them when Answer from knowledge is on. Edit on Knowledge. Live voice stays on the current prompt.

Data collection

Name and phone stay required.

Ava handles every call. Urgent ones are marked at the top of Calls.

Ava answers in English. Turn on Spanish and she answers Spanish-speaking callers in Spanish.

Notifications

Goes to your account email: who called, what they needed, the next step, and a link to the transcript and recording.

Ava's morning briefing on this phone

Each morning Ava taps your phone with your day, like: “Good morning, Tony. 3 jobs today. Regina's ceiling fan install still needs someone, Owen's quote is ready, and Alex's $229 is past due.” Tap it to open Today.

This browser can't show notifications.

The call summary is live. The switches below are saved for later and don't send anything yet. Open templates to preview Ava is live, reminders, and the send log.

Customer notifications

Choose each message your customers, you and your Service Pros get ›

Customer events

Email and text have separate switches.

Owner events

Email and text have separate switches.

Team events

Email and text have separate switches.

Owner delivery extras

Slack isn't available yet.

Templates

Turn each template and channel on or off. These are the same templates as in Notifications.

Type what you're looking for, or tap a chip. It only searches your shop.

TemplateEmailSMSVoice
Ava is live
Incoming call
New booking / missed-call follow-up
Booking confirmed
Photo ask after booking
Appointment reminder (day before)
Appointment reminder (day of)
Missed-call follow-up
Open estimate follow-up
Estimate expiring
Past-customer check-in
Job complete + review request
Review follow-up
Photo quote request
Visit details link
Estimate ready
Tighter estimate from photos
Price range before the visit
Invoice / pay link
After-hours / missed after-hours
Website / chat / site inquiry
Unbooked-lead rescue
Past-due invoice nudge
Team / owner ping
On the way / ETA
Running late
Gate code ask
Team member arrived
Job complete summary
Reschedule / cancel confirm
Seasonal / maintenance reminder
Job assigned
Schedule change
Tomorrow's route
Payment received
Payment failed
New review to approve
Estimate approved / declined
Briefing daily briefing
Voice minutes / trial ending
Customer portal link
SMS opt-in language
Voicemail / transcript
Service request received
Appointment canceled
Appointment updated
Appointment reminder (1 hour)
Payment receipt
90-day check-in
Full call report
Slack post-call summary
Owner reminder (24 hours)
Owner reminder (2 hours)
Owner appointment reminder email
Morning schedule digest
Usage over-limit
Usage 75%
Usage daily digest
Usage weekly digest
Usage SMS mirror
Usage spend-cap alert
Team: appointment booked
Team: appointment transferred
Team: appointment moved
Team: appointment canceled

Operations

Ava adds up what's due in before each payday and tells you early when it falls short. She doesn't run payroll or see your bank.

Pay periods follow this payday. Hours, overtime (over 40 in a week) and the file for your payroll company are on Payroll.

Legal

Appointments

Email footer

A line or two under every email to your customers, like your license number or hours. Emails to customers aren't sent yet.

Business phone numbers

Your shop line is the number customers already have. Ava answers on her own Ava line.

Business Line
(480) 555-0110 · Active · Business Line
Assign Ava · you forward the shop line
Open Calls

Type what you're looking for, or tap a chip. It only searches your shop.

Ava answers
She answers your Ava line. She's the only AI on your phones.
Activate Call Ava
Sets Ava up with your shop's name, hours, and services.
Forwarding
You forward your shop line through your phone company. The number stays yours.
(480) 555-0110
(480) 555-0110 · Active · Business Line
Assign Ava · you forward the shop line
Open Calls

(480) 555-0110 · Active · Business Line

Your existing shop line. Forward it to Ava through your phone company.

Talk in browser
Talk in browser is on your website, not here. You can't start a call from this screen. Assign Ava sets her up on your Ava number.

Activate Call Ava puts Ava on your Ava number.

Later

These aren't available yet.

  • Single sign-on
  • Jobber, Housecall Pro, and other imports
  • Multi-location
  • Slack
  • Spending limits on usage
  • In-person card readers
  • Updating Ava's live calls from these settings
  • App Store / Play Store apps

Related

Call flows, payments, your website and billing each have their own page.

Call flows for Ava's greeting, booking, hours, transfer, and voice. · Payments · Shop website · Social pages · Price book · Business settings · Profile · Connections · Custom assets · Billing and plan