Good morning, Tony

Desert Demo Electric

Settings

Settings

Settings is the source of truth. Named agents are labels — Ask can change these same fields, it does not replace the forms. Not founder /admin, and not payroll.

Google CalendarNot connected
Stripe ConnectNot connected
Team on file2
Phone lines1

Every shop setting is editable here by hand. Edits persist on this shop. Notification prefs are stored only — this screen does not send. Microsoft and iCloud calendar stay unwired.

Appearance

Light is the default. Dark is a true black canvas with orange actions. Saved for this shop and owner on this device. Not a grey wash, and not navy or yellow.

Google Business Profile

Google Business Profile is not connected. This listing is an Aestar account surface — not the owner's personal GBP. This desk operates listing hygiene and review asks on this shop. Categories, services, hours, the booking link, and job photo names stay here. Nothing lists, posts, or replies on Google. If they leave Aestar, listing operation goes dumb.

Operated on this Aestar account — not the owner’s personal listing. Review drafts and listing hygiene stay on this desk. If they leave Aestar, listing operation goes dumb.

DoneCategories
Name the trades Maps should list
DoneHours
Match shop hours on this listing
DoneBooking link
Point Maps to /s on this account
NextJob photos
Filenames from completed jobs — no Google upload
NextReview asks
Request after a paid job. Send off until Google is connected.

Photos from jobs: none stored — filenames from completed jobs will list here. Review drafts stay on Reviews. Posts stay queued on Social pages.

Business

Tax is sales tax for shop invoices. This is not payroll.

Services

Price book pointers. Same list setup writes onto shop_os.services.

Team

Invitations

Stored on this shop. This screen does not email an invite.

Calendar

Google Calendar is not connected.

Sign in to a live shop to connect Google Calendar. This sample does not start OAuth.

Hours

Toggle a day open, then set open and close. Apply weekdays copies Monday onto Tuesday–Friday.

Agent

Name and six voice cards. Customers hear this name — change it so other shops do not share Ava. Voice gender is the card you pick. Use my voice is optional. Ava is the only named AI. Ask stays nameless.

Preview when Retell is connected. This does not change the live agent.

0.7–1.2× stored on this shop. Preview still waits for Retell.

Use my voice

Optional. Record about 30 seconds. One slot per shop. This is not a provider voice list and does not clone the live receptionist until a voice provider is connected.

Not saved. The six voice cards stay the fallback.

Stored on this shop. Aestar does not mint a number from this form.

Call policy

Greeting, booking, after-hours, transfer, and languages. These are shop settings — not a third identity control. Live voice stays English until language sync is approved. Live takeover is stored only.

Capabilities

Stored flags. Send invoices/estimates and live takeover do not send or transfer.

Knowledge base

1 active FAQs. Ava can answer them when Answer from knowledge is on. Edit on Knowledge. Live voice stays on the current prompt.

Data collection

Name and phone stay required.

Live takeover is stored. The live line does not transfer yet.

Stored. Live voice stays English until language sync is approved.

Notifications

Stored on this shop only. This screen does not send email or SMS. Open templates to preview Ava is live, reminders, and the send log.

Customer notifications

Owner notifications

Stored as queued. Send stays off until Resend / 10DLC is live.

Templates

Enable or disable each template and channel. Same catalog as Notifications. Send stays off.

TemplateEmailSMSVoice
Ava is live
Incoming call (live takeover)
New booking / missed-call follow-up
Booking confirmed
Appointment reminder (day before)
Appointment reminder (day of)
Missed-call follow-up
Open estimate follow-up
Estimate expiring
Past-customer check-in
Job complete + review request
Review follow-up
Estimate ready
Invoice / pay link
After-hours / missed after-hours
Website / chat / site inquiry
Unbooked-lead rescue
Past-due invoice nudge
Team / owner ping
On the way / ETA
Running late
Technician arrived
Job complete summary
Reschedule / cancel confirm
Seasonal / maintenance reminder
Job assigned
Schedule change
Tomorrow's route
Payment received
Payment failed
New review to approve
Estimate approved / declined
Briefing daily briefing
Voice minutes / trial ending
Customer portal link
SMS opt-in language
Voicemail / transcript

Operations

Pay period and overtime are stored labels only. This is not payroll.

Legal

Appointments

Email footer

Plain text only. Not an HTML clone.

Business phone numbers

Buy a Retell DID or forward the shop's existing line. Label it Business Line, mark Active, assign Ava. Twilio stays SMS / 10DLC. This form never auto-buys or auto-releases a number. Tests and CI never call Retell. Do not release +1 480-639-6557 or (480) 771-6324.

(480) 508-9418Active · Ava Business Line

Existing shop line. Forward on the owner's carrier to Ava.

Later

Visible so the catalog is honest. These are not live.

  • Payroll / pay period / overtime (not payroll)
  • SSO / SAML
  • 51 third-party integrations (Jobber, Housecall Pro, and the rest)
  • Multi-location
  • Slack connect
  • Usage spend cap
  • Stripe Terminal
  • Live Retell sync
  • App Store / Play Store apps

Related

Call flows, payments, sites, and billing stay on their own screens. Settings does not hide them behind Ask.

Call flows for Ava's greeting, booking, hours, transfer, and voice. · Payments / Connect · Shop website · Social pages · Price book · Business settings · Profile · Integrations · Custom assets · Billing / plan