Settings
Desert Demo Electric
Autopilot
How much Ava does on her own, and the standing jobs she runs for you. Change either one here.
How much I do on my own
Handle the routine- Ask me first: I prepare everything and ask before anything changes.
- Handle the routine: I do the routine things myself and tell you after. Money, prices to customers and anything unusual still wait for you.
- Run it: I do everything I'm allowed to and tell you. Only money, and things that can't be undone, wait for your hold.
Right now that covers crew picks. Everything else I prepare still comes to you as a card.
- Crew picksI handle them, then tell you
Routine means not urgent, not a warranty callback, and under $1,000.
- Price-book prices for extra work found on siteYou confirm each one
Only a price from your price book, and only under the amount you set.
- On the phoneThe same in every mode
Answering your calls, booking a caller into an open time, giving a “starts at” price from your price book, taking a message and marking a call urgent with its safety steps.
Limits I never cross
In every mode: money takes your hold, texts stay queued, and prices and unhappy customers come to you.
- Money, and anything that can't be undone
Marking an invoice paid, recording a sale, refunding a card payment and closing your account.
Always your press and hold - Texts to customers
Nothing reaches a customer by text until your number is approved.
Queued until texts are approvedQueued, never sent - A price or an offer to a customer
Price ranges to customers, price-book prices for extra work found on site, estimate follow-ups with a number, deposit asks and offers to past customers.
You check each one first - Anyone unhappy
Replies to 1 to 3 star reviews and complaints.
Always yours to answer
Routine crew picks
Ava puts a Service Pro on routine jobs herself and tells you after. Urgent jobs, warranty callbacks and jobs of $1,000 or more still wait for your Confirm.
1 crew pick she made earlier still waits for your Confirm on Today.
2 unpaid invoices, $1,229 — remind them until paid?
Oldest is 8 days. I can remind them with the pay link, and stop the day each one is paid.
Every week at 9 am, every open invoice gets one text with the pay link, queued the next time you open Aestar. Stops on its own the day it is paid.
Desert Demo Electric: Reminder, your invoice for Service call - GFCI outlets is still open: [their pay link] Already paid? Thank you! Reply STOP to opt out.
Nothing goes out until sending is switched on for this shop; until then each reminder sits in the queue where you can read it.
Your automations
What you set up with Ava. Turn one off and it waits here.
Automations you set up with Ava land here, so you can turn them back on later.
Ava post-call customer SMS
After each call, Ava queues these texts for the caller. Texts to customers start once your number is approved.
The sample Ava line uses these same texts, so what you try there is what your callers get.
Messages wait in the queue — nothing is texted, emailed, or posted yet.
Type what you're looking for, or tap a chip. It only searches your shop.
| Rule | Channel | State | |
|---|---|---|---|
| Caller booked on the call When Ava books a caller, she queues a text with the time window, team member, and address. | Text | Off | |
| Caller request saved When Ava takes a message instead of booking, she queues a text letting the caller know you have their request. | Text | Off | |
| Photo ask after a quoted booking When Ava books the caller and quotes a starting price, queue a customer text asking for photos or a short video so she can tighten the estimate before the truck rolls. Demo · Queued. | Text | Off | |
| Day-before reminder After a booked call, a reminder is queued for the day before the visit. | Text | Off | |
| 1-hour reminder After a booked call, a reminder is queued for an hour before the visit. | Text | Off | |
| On the way / ETA After a booked call, an on-the-way text is queued for when your team member heads out. | Text | Off | |
| Review ask after paid job When a job is marked paid, a review request is queued. Nothing is posted. | Text | Off | |
| Missed-call follow-up After a missed call, a follow-up text is queued. | Text | Off | |
| Speed-to-lead on new site quote When a quote request comes in from your website, a heads-up to you is queued. | Text | Off | |
| Owner booking ping An optional text to you when Ava books a caller, separate from the caller's text. | Text | Off |