Settings

Desert Demo Electric

Settings

Phone line

How Ava answers your phone: what she says, when she books, and when she hands a call to you.

Calls today5
  • 1 job booked by Ava
  • 20% of calls booked

AvaThis is how I answer your phone today: what I say, what I book, and when I pass a call to you.

I answer (480) 555-0110 as Ava. Every caller hears that I'm your shop's AI assistant and that calls are recorded. Here's what I do next, and what you can change.

Your line(480) 555-0110The sample shop's line
Answered minutes · Aug 1 – Sep 10 of 30

Ava's voice

Nora's voice, at a natural pace.

What every caller hears first

“Thanks for calling Desert Demo Electric, this is Ava, the shop's AI assistant, and calls are recorded. What's going on?”

It always names the shop, says I'm its AI assistant and that calls are recorded, so callers know.

What I do on calls

  • I take the details, and you book the visit.

  • A visit holds 1 hour on the calendar, with no gap between jobs.

    Change

  • I always ask for name, phone, address and email.

    Change

  • I answer from what Ava knows: your published answers.

    Change

  • On calls I don't quote prices.

    Change

When I pass the call to you

  • Someone smells gas, sees sparks or smoke, or anyone is hurt: my first words are “Please hang up and call 911 right now.”

    Safety rule · always on

  • Ava handles every call. Urgent ones are marked at the top of Calls.

    Urgent callers

Hours and after hours

  • Open every day 7am–5pm.

  • After hours I answer and log every call for you.

Your numbers

Numbers

  • (480) 555-0110

    Business Line
    In use
Public nameAva
StatusOn a callAva only
FAQs3
Urgent callersAva only
Status
Ava is on a call. On the shop line now. Open the live transcript.
Open Calls
Routing
(480) 555-0110 · Ava handles every call · booking off
Test
No sample plays here. Hear the voice you pick on a test call once Ava is on your line.
Transcripts
Last caller asked: Hi, I'm trying to find out what a panel upgrade would cost. We still have the old 100-amp panel.
Open transcripts
Escalation
Ava handles every call. Urgent ones are marked at the top of Calls.

3 active FAQs on Knowledge. Ava answers from those when Settings has Answer from knowledge on.

No sample plays here. Hear the voice you pick on a test call once Ava is on your line.

0.7× to 1.2×. Previews don't change Ava on your line.

Use my voice

Optional. Record about 30 seconds of your own voice. Ava keeps answering in the voice you picked above until answering in yours is switched on.

Not saved. The six voice cards stay the fallback.

All personality options are in Settings.

Your number

(480) 555-0110 · Ava

Change

Every call opens with: “Thanks for calling Desert Demo Electric, this is Ava, the shop's AI assistant, and calls are recorded. What's going on?” This script is saved, but it isn't used on calls yet.

Ava handles every call. Urgent ones are marked at the top of Calls.

Hours

Same shop hours Settings stores. Apply weekdays copies Monday onto Tuesday–Friday.

Capabilities and languages stay on Settings.